DELIVERY

Free delivery for UK orders over £50.
All orders sent using Royal Mail Tracked. Insured for loss in transit (UK orders after 10 working days, international orders after 32 working days).
Orders dispatched within 1-2 working days.

International customers are responsible for import fees, taxes and handling fees from the delivery company. These are not included in the delivery cost and are specific to your country. Please check the import rules for your country before placing an order.

UK Customers: Royal Mail Tracked 24 (1 day) or Tracked 48 (2-3 days).

USA Customers: Fixed cost shipping calculated at checkout depending on the weight of your order. Royal Mail Tracked (1-2 weeks).

EU Customers: We are unable to sell physical products to customers located in the EU due to complex product safety regulations.

Other Countries (Canada, Puerto Rico, Switzerland, Norway, Australia, New Zealand): Fixed cost shipping calculated at checkout based on your order weight. Royal Mail International (tracked where available, 1-3 weeks). For other countries, please email us at shop@countrycowdesigns.com and we'll see if we can help.


RETURNS
NOT HAPPY WITH SOMETHING?
It’s important to us that you’re happy with your purchase, but if for any reason you’re not happy with your products simply email us at shop@countrycowdesigns.com within 14 days of receiving your package and request a return. Or you can send us a Whatsapp message +447518142548. This is your “right of withdrawal”. Items must be returned at your expense, within 30 days of receipt for a full refund. We recommend that you obtain proof of postage or tracking when returning your items as we can’t guarantee receipt of your order.

To complete your return, we require a receipt or proof of purchase. The simplest way to provide this is to reply to the original order confirmation email. To qualify for a refund, your products must be returned unused and in a re-saleable condition. Once we’ve inspected the returned items, we’ll refund you within 14 days. The refund will be processed to the same payment source used for purchase. In certain circumstances, we will only grant a partial refund. This includes where any item is not in its original condition, is damaged or missing parts for reasons not due to our error, or any item that is returned more than 30 days after delivery. 

When you cancel or return your order, we incur costs that are not refunded to us such as payment processing fees and postage costs. As a small business, these costs negatively impact us so please check measurements and read product details thoroughly before purchasing. If you have any questions before ordering, feel free to send us an email.

If you haven’t received a refund when expected, we recommend contacting your bank or credit card provider. Please bear in mind, it can take several days for your bank to process the refund and show it in your account.
If you’ve done this and you still have not received your refund 7 working days after you were notified of your refund, please contact us.

DAMAGED, FAULTY OR MISSING ITEMS?
If you think you’ve received an item that’s damaged, faulty, or otherwise incorrect, please contact us straight away by emailing us at shop@countrycowdesigns.com with a photo and description of the fault. We will get back to you within 48 hours to resolve the issue (usually quicker). 

If we’ve sent you the wrong item, we’ll let you keep it at no cost, and we'll also send you the correct item. 

If you believe an item is missing, please check the packaging thoroughly and unpack your entire order. We like to do our bit to help the planet and that means reducing packaging and space. To achieve this, we often roll items within each other. For example, if you’ve ordered 2 x 1 metre cuts of zip tape and 1 metre of webbing, we’ll roll them together in one bag. If your order is completely unpacked and you’re certain an item is missing, please email us at shop@countrycowdesigns.com.

This fabric is a general-purpose textile intended for use sewing bags and accessories. Please read the following important safety information before use. This product has not been tested for flammability or certified for any specific use.

Product Composition: 80% Cotton, 20% Polyester

Important Safety Information:

- Flammability Risk: This fabric is not flame-retardant and has not been tested to meet flammability standards (e.g., EN 1103 or EN 13772). It should not be used in high-risk applications where flame resistance is required.

- Unsuitable for Children’s Products: This fabric is not suitable for use in products intended for infants or children, including but not limited to: Clothing for babies or young children; Bedding, blankets, or sleepwear, toys or soft furnishings for nurseries.

- Non-Food Grade Material: Our fabrics are NOT food-grade and should not be used in direct contact with unwrapped food items or for any purpose where ingestion is possible.

- Not for Medical Use: These fabrics are not sterilized or designed for medical applications.

- Choking & Inhalation Hazards (if cut or frayed): Small fibres or threads may become loose during handling or sewing. Keep out of reach of young children and pets to avoid ingestion or inhalation.

- Strangulation Hazard (Long Strips/Loops): Long strips of fabric or loops created during the manufacturing process could pose a strangulation risk, especially for young children. Keep away from children and exercise caution when handling long lengths of fabric.

- Allergies/Skin Irritation: While rare, some individuals may have sensitivities or allergies to certain fabric types, dyes, or finishes, potentially causing skin irritation. Check the fabric composition noted above for any of your known allergies. Wash your hands after handling raw fabric if you experience any discomfort. If irritation persists, seek medical attention.

- Dust/Lint Inhalation: Cutting and sewing fabric can release fine dust particles and lint, which may cause respiratory irritation in sensitive individuals. Work in a well-ventilated area. Consider wearing a dust mask, especially when working with large quantities of fabric or when sensitive to dust. Regularly clean your workspace to minimize dust accumulation. If irritation persists, seek medical attention.

- Chemical Residues (Minor): Fabrics may contain chemicals from the manufacturing and dyeing processes. While typically within safe limits for textile use, direct ingestion or prolonged skin contact for highly sensitive individuals could theoretically be an issue. Wash your hands after handling raw fabric, especially before eating. If you or your customers have extreme sensitivities, pre-washing the fabric before use should be considered. If irritation persists, seek medical attention.

- Use Only as Intended: This fabric is supplied as a raw material. It is the responsibility of the end user to ensure that any product made with this fabric complies with all relevant safety standards and regulations applicable in the final use context.

- Safe Use Recommendations: Store in a dry, cool place, away from open flames or heat sources. Pre-wash the fabric before use to remove any residues or loose fibres. Use appropriate tools and protective equipment when cutting, sewing, or handling. Dispose of scraps responsibly and keep your workspace free from loose threads or frayed edges.

- Packaging: We often package fabrics in plastic bags to keep them dry and clean during transit. To avoid danger of suffocation, keep plastic bags away from children and babies.

Legal Notice: This fabric is provided “as is” without warranties or guarantees of suitability for any particular purpose. By purchasing and using this product, the buyer acknowledges and accepts the associated risks and limitations. This product safety sheet is intended to provide general guidance and recommendations for the safe handling and use of our fabric products. It does not replace the need for bag makers to conduct their own risk assessments for their specific manufacturing processes and finished products.