Delivery & Returns

LATEST POSTING DATES FOR 2024. All orders must be placed by midday on the stated date. Delivery is not guaranteed before the postal service closes for the holiday season. It is an aim, not a guarantee.

UK Tracked 24: Friday 20th December 

UK Tracked 48: Thursday 19th December

USA International Tracked: Thursday 12th December

Australia International Tracked: Friday 6th December

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PDF patterns: Instant delivery by email.
Physical orders: Dispatched Monday-Friday at midday.
Free delivery for UK orders of £50+

PDF Sewing Patterns

All sewing patterns on our site are PDFs and will be automatically delivered to you by email when purchased. See the “How to download patterns” page for further information. If you don’t receive your download link straight away, you can download your patterns from your account login, or email us at countrycowdesigns@gmail.com for additional help.

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Physical Products – UK

• Royal Mail Tracked 24 (delivery aim is 1 working day): fixed price is £4 and FREE for orders over £50
• Royal Mail Tracked 48 (delivery aim is 2 working days): fixed price £3
• If your package hasn’t arrived 10 working days after dispatch, please contact us at shop@countrycowdesigns.com,so we can review/resend your order. We can’t be held responsible for the errors or delays of Royal Mail in delivering your package, but we will do what we can to locate the package for you if it’s delayed. If your order is lost by Royal Mail, we will resend it free of charge, only after 10 working days have passed.
• Delivery times are an aim, not a guarantee
• Dispatch in 1-2 working days

Physical Products – USA & Puerto Rico

• Shipping starts at £10 ($12.50) with Royal Mail Tracked (then USPS), 1-3 weeks tracked & insured
• Also available, DHL Express, 3 day delivery aim tracked (mainland USA ONLY)
• For Royal Mail deliveries, if you have not received your package within 32 working days from dispatch, please contact us. We will resend your order (subject to stock availability). We are a small business and cannot afford to reimburse lost packages before this time. 99% of packages turn up within the 32 working day period so we will not be able to resend or refund your order until that time has passed
• You are responsible for paying any import taxes or fees due for shipments into your country. Import fees, taxes and handling fees from the delivery company are NOT included in our delivery cost. You are responsible for checking the import rules for your country before placing an order
• Dispatch in 1-2 working days
• Delivery times are an aim, not a guarantee

Physical Products – Canada & Australia

• Shipping starts at £10 with Royal Mail, then your national postal courier, 1-4 weeks tracked and insured. For this service, you are responsible for paying any import taxes or fees due for shipments into your country. Import fees, taxes and handling fees from the delivery company are NOT included in the delivery cost. You are responsible for checking the import rules for your country before placing an order
  
• For Royal Mail deliveries, if you have not received your package within 32 working days from dispatch, please contact us. We will resend your order (subject to stock availability). We are a small business and cannot afford to reimburse lost packages before this time. 99% of packages turn up within the 32 working day period so we will not be able to resend or refund your order until that time has passed
• Also available: DHL prepaid 3-day delivery aim. With this service, handling fees and taxes are included.
• Delivery times are an aim, not a guarantee
• Dispatch in 1-2 working days
  

From 28th November 2024 Canada Post strikes mean we can't offer Royal Mail shipping to Canada. Only DHL is available to Canada for the time being.

Physical Products – EU, Northern Ireland, Sweden, Norway, Iceland, Liechtenstein 

• Due to the new GPSR regulations, we are no longer able to ship to countries in the EU single market. Digital patterns can be purchased through our Etsy shop here.

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Delayed or Lost parcels

Orders that are lost in the post will be resent by us once we have verified the correct delivery details. UK orders are classed as lost 10 working days after dispatch. International orders are classed as lost 32 working days after dispatch (14 days for the EU). If a parcel is returned to us because you supplied us with an incorrect address, we will request that you pay an additional shipping payment so we can re-send the order to you.

If a parcel is delayed or lost because you supplied us with an incorrect address, this is not covered under our replacement guarantee and we cannot resend your order free of charge. You will be required to place a new order or wait for the parcel to hopefully be returned to us which can take a few months.

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Click here to visit our refunds and returns page.

Damaged/Faulty items: If you think you’ve received an item that’s damaged, faulty, or otherwise incorrect, please contact us at shop@countrycowdesigns.com with a photo and description of the fault. We will get back to you within 24 hours to resolve the issue.