Please be aware that colours appear differently in different lights, and on different computer screens. The photos are the closest representation we could achieve to the in-person colour. Some photos include hardware or finished bags for illustrative purposes but this listing is for fabric only.
While we do our best to cut fabric accurately, it is cut by hand, and none of us are perfect. There may be a difference in length up to 5%. For example, if you order 50cm, the length may be between 47.25cm and 52.5cm.

For cuts over 3 metres, we can't guarantee a continuous cut as the fabric may contain flaws that need to be cut around, but we will do our best.

Printed fabric may contain small flaws. We will do our best to ensure your fabric is flawless, but we will allow the following flaws:

• Flaws within 10cm (4") of the edge of the fabric
• Anything smaller than a 5p coin (18mm or 3/4")
• Marks on the wrong side of the fabric when these marks do not show through the front of the printed side of the fabric.

Fabric with flaws outside of these parameters will not be sold under this listing. If your fabric contains flaws within these parameters, we will usually include extra fabric to make up for the inconvenience.

I like to use a universal or Microtex size 90 needle. However, this will differ depending on the sewing machine, the thickness and type of thread, and the other fabrics you're sewing with.

CLEANING: We do not recommend washing this fabric in a machine as standard detergents will reduce it's waterproof coating. Do not tumble dry. If you spill something on the fabric, it will run right off. Simply rinse with water to remove any excess, then hang it to drip dry. If you need to clean the fabric further, spot clean with a damp cloth and a mild soap. Test on an offcut or out of sight area first. If you do decide to wash the fabric, it will lose its waterproof coating with each wash and you'll eventually be left with standard cotton canvas.

UV: This fabric has not been tested for high UV exposure so we don't recommend it for items that will be permanently outdoors (such as garden cushions), as we can't guarantee the colours won't fade.

IRONING: You can iron this fabric and fuse interfacing to it without any issues.

DELIVERY

Free delivery for UK orders over £50.
All orders sent using Royal Mail Tracked. Insured for loss in transit (UK orders after 10 working days, international orders after 32 working days).
Orders dispatched within 1-2 working days.

International customers are responsible for import fees, taxes and handling fees from the delivery company. These are not included in the delivery cost and are specific to your country. Please check the import rules for your country before placing an order.

UK Customers: Royal Mail Tracked 24 (1 day) or Tracked 48 (2-3 days).

USA Customers: Fixed cost shipping calculated at checkout depending on the weight of your order. Royal Mail Tracked (1-2 weeks).

EU Customers: We are unable to sell physical products to customers located in the EU through our website. If you're located in the EU, please use our Etsy shop. This will ensure the necessary taxes are collected before checkout and your order won't get delayed or charged when entering your country. Shipping is not available to Germany.

Other Countries (Canada, Puerto Rico, Switzerland, Norway, Australia, New Zealand): Fixed cost shipping calculated at checkout based on your order weight. Royal Mail International (tracked where available, 1-3 weeks). For other countries, please email us at shop@countrycowdesigns.com and we'll see if we can help.


RETURNS
NOT HAPPY WITH SOMETHING?
It’s important to us that you’re happy with your purchase, but if for any reason you’re not happy with your products simply email us at shop@countrycowdesigns.com within 14 days of receiving your package and request a return. Or you can send us a Whatsapp message +447518142548. This is your “right of withdrawal”. Items must be returned at your expense, within 30 days of receipt for a full refund. We recommend that you obtain proof of postage or tracking when returning your items as we can’t guarantee receipt of your order.

To complete your return, we require a receipt or proof of purchase. The simplest way to provide this is to reply to the original order confirmation email. To qualify for a refund, your products must be returned unused and in a re-saleable condition. Once we’ve inspected the returned items, we’ll refund you within 14 days. The refund will be processed to the same payment source used for purchase. In certain circumstances, we will only grant a partial refund. This includes where any item is not in its original condition, is damaged or missing parts for reasons not due to our error, or any item that is returned more than 30 days after delivery. 

When you cancel or return your order, we incur costs that are not refunded to us such as payment processing fees and postage costs. As a small business, these costs negatively impact us so please check measurements and read product details thoroughly before purchasing. If you have any questions before ordering, feel free to send us an email.

If you haven’t received a refund when expected, we recommend contacting your bank or credit card provider. Please bear in mind, it can take several days for your bank to process the refund and show it in your account.
If you’ve done this and you still have not received your refund 7 working days after you were notified of your refund, please contact us.

DAMAGED, FAULTY OR MISSING ITEMS?
If you think you’ve received an item that’s damaged, faulty, or otherwise incorrect, please contact us straight away by emailing us at shop@countrycowdesigns.com with a photo and description of the fault. We will get back to you within 48 hours to resolve the issue (usually quicker). 

If we’ve sent you the wrong item, we’ll let you keep it at no cost, and we'll also send you the correct item. 

If you believe an item is missing, please check the packaging thoroughly and unpack your entire order. We like to do our bit to help the planet and that means reducing packaging and space. To achieve this, we often roll items within each other. For example, if you’ve ordered 2 x 1 metre cuts of zip tape and 1 metre of webbing, we’ll roll them together in one bag. If your order is completely unpacked and you’re certain an item is missing, please email us at shop@countrycowdesigns.com.

Sewing is by nature, an activity with risks. Many of the products we sell for sewing can be dangerous if used in any way other than their intended purpose, for example scissors or needles. In no event shall Country Cow Designs or its directors be liable for any direct, indirect, punitive, incidental, special, consequential damages to property or life, whatsoever arising out of or connected with the use or misuse of our products. When purchasing products from Country Cow Designs it is the responsibility of the consumer to check the product is functioning as expected before using it. If the product is faulty or malfunctioning in any way, the consumer must notify Country Cow Designs and arrange for a replacement before using the product.