Australian customers can purchase hardware kits from Online Bag Supplies.
American customers can purchase hardware kits from 2 Minutes 2 Stitch.
DELIVERY
Free delivery for UK orders over £50.
All orders sent using Royal Mail Tracked. Insured for loss in transit (UK orders after 10 working days, international orders after 32 working days).
Orders dispatched within 1-2 working days.
International customers are responsible for import fees, taxes and handling fees from the delivery company. These are not included in the delivery cost and are specific to your country. Please check the import rules for your country before placing an order.
UK Customers: Royal Mail Tracked 24 (1 day) or Tracked 48 (2-3 days).
USA Customers: Fixed cost shipping calculated at checkout depending on the weight of your order. Royal Mail Tracked (1-2 weeks).
EU Customers: We are unable to sell physical products to customers located in the EU due to complex product safety regulations.
Other Countries (Canada, Puerto Rico, Switzerland, Norway, Australia, New Zealand): Fixed cost shipping calculated at checkout based on your order weight. Royal Mail International (tracked where available, 1-3 weeks). For other countries, please email us at shop@countrycowdesigns.com and we'll see if we can help.
RETURNS
NOT HAPPY WITH SOMETHING?
It’s important to us that you’re happy with your purchase, but if for any reason you’re not happy with your products simply email us at shop@countrycowdesigns.com within 14 days of receiving your package and request a return. Or you can send us a Whatsapp message +447518142548. This is your “right of withdrawal”. Items must be returned at your expense, within 30 days of receipt for a full refund. We recommend that you obtain proof of postage or tracking when returning your items as we can’t guarantee receipt of your order.
To complete your return, we require a receipt or proof of purchase. The simplest way to provide this is to reply to the original order confirmation email. To qualify for a refund, your products must be returned unused and in a re-saleable condition. Once we’ve inspected the returned items, we’ll refund you within 14 days. The refund will be processed to the same payment source used for purchase. In certain circumstances, we will only grant a partial refund. This includes where any item is not in its original condition, is damaged or missing parts for reasons not due to our error, or any item that is returned more than 30 days after delivery.
When you cancel or return your order, we incur costs that are not refunded to us such as payment processing fees and postage costs. As a small business, these costs negatively impact us so please check measurements and read product details thoroughly before purchasing. If you have any questions before ordering, feel free to send us an email.
If you haven’t received a refund when expected, we recommend contacting your bank or credit card provider. Please bear in mind, it can take several days for your bank to process the refund and show it in your account.
If you’ve done this and you still have not received your refund 7 working days after you were notified of your refund, please contact us.
DAMAGED, FAULTY OR MISSING ITEMS?
If you think you’ve received an item that’s damaged, faulty, or otherwise incorrect, please contact us straight away by emailing us at shop@countrycowdesigns.com with a photo and description of the fault. We will get back to you within 48 hours to resolve the issue (usually quicker).
If we’ve sent you the wrong item, we’ll let you keep it at no cost, and we'll also send you the correct item.
If you believe an item is missing, please check the packaging thoroughly and unpack your entire order. We like to do our bit to help the planet and that means reducing packaging and space. To achieve this, we often roll items within each other. For example, if you’ve ordered 2 x 1 metre cuts of zip tape and 1 metre of webbing, we’ll roll them together in one bag. If your order is completely unpacked and you’re certain an item is missing, please email us at shop@countrycowdesigns.com.
Free delivery for UK orders over £50.
All orders sent using Royal Mail Tracked. Insured for loss in transit (UK orders after 10 working days, international orders after 32 working days).
Orders dispatched within 1-2 working days.
International customers are responsible for import fees, taxes and handling fees from the delivery company. These are not included in the delivery cost and are specific to your country. Please check the import rules for your country before placing an order.
UK Customers: Royal Mail Tracked 24 (1 day) or Tracked 48 (2-3 days).
USA Customers: Fixed cost shipping calculated at checkout depending on the weight of your order. Royal Mail Tracked (1-2 weeks).
EU Customers: We are unable to sell physical products to customers located in the EU due to complex product safety regulations.
Other Countries (Canada, Puerto Rico, Switzerland, Norway, Australia, New Zealand): Fixed cost shipping calculated at checkout based on your order weight. Royal Mail International (tracked where available, 1-3 weeks). For other countries, please email us at shop@countrycowdesigns.com and we'll see if we can help.
RETURNS
NOT HAPPY WITH SOMETHING?
It’s important to us that you’re happy with your purchase, but if for any reason you’re not happy with your products simply email us at shop@countrycowdesigns.com within 14 days of receiving your package and request a return. Or you can send us a Whatsapp message +447518142548. This is your “right of withdrawal”. Items must be returned at your expense, within 30 days of receipt for a full refund. We recommend that you obtain proof of postage or tracking when returning your items as we can’t guarantee receipt of your order.
To complete your return, we require a receipt or proof of purchase. The simplest way to provide this is to reply to the original order confirmation email. To qualify for a refund, your products must be returned unused and in a re-saleable condition. Once we’ve inspected the returned items, we’ll refund you within 14 days. The refund will be processed to the same payment source used for purchase. In certain circumstances, we will only grant a partial refund. This includes where any item is not in its original condition, is damaged or missing parts for reasons not due to our error, or any item that is returned more than 30 days after delivery.
When you cancel or return your order, we incur costs that are not refunded to us such as payment processing fees and postage costs. As a small business, these costs negatively impact us so please check measurements and read product details thoroughly before purchasing. If you have any questions before ordering, feel free to send us an email.
If you haven’t received a refund when expected, we recommend contacting your bank or credit card provider. Please bear in mind, it can take several days for your bank to process the refund and show it in your account.
If you’ve done this and you still have not received your refund 7 working days after you were notified of your refund, please contact us.
DAMAGED, FAULTY OR MISSING ITEMS?
If you think you’ve received an item that’s damaged, faulty, or otherwise incorrect, please contact us straight away by emailing us at shop@countrycowdesigns.com with a photo and description of the fault. We will get back to you within 48 hours to resolve the issue (usually quicker).
If we’ve sent you the wrong item, we’ll let you keep it at no cost, and we'll also send you the correct item.
If you believe an item is missing, please check the packaging thoroughly and unpack your entire order. We like to do our bit to help the planet and that means reducing packaging and space. To achieve this, we often roll items within each other. For example, if you’ve ordered 2 x 1 metre cuts of zip tape and 1 metre of webbing, we’ll roll them together in one bag. If your order is completely unpacked and you’re certain an item is missing, please email us at shop@countrycowdesigns.com.
