DELIVERY

Free delivery for UK orders over £50.
All orders sent using Royal Mail Tracked. Insured for loss in transit (UK orders after 10 working days, international orders after 32 working days).
Orders dispatched within 1-2 working days.

International customers are responsible for import fees, taxes and handling fees from the delivery company. These are not included in the delivery cost and are specific to your country. Please check the import rules for your country before placing an order.

UK Customers: Royal Mail Tracked 24 (1 day) or Tracked 48 (2-3 days).

USA Customers: Fixed cost shipping calculated at checkout depending on the weight of your order. Royal Mail Tracked (1-2 weeks).

EU Customers: We are unable to sell physical products to customers located in the EU due to complex product safety regulations.

Other Countries (Canada, Puerto Rico, Switzerland, Norway, Australia, New Zealand): Fixed cost shipping calculated at checkout based on your order weight. Royal Mail International (tracked where available, 1-3 weeks). For other countries, please email us at shop@countrycowdesigns.com and we'll see if we can help.


RETURNS
NOT HAPPY WITH SOMETHING?
It’s important to us that you’re happy with your purchase, but if for any reason you’re not happy with your products simply email us at shop@countrycowdesigns.com within 14 days of receiving your package and request a return. Or you can send us a Whatsapp message +447518142548. This is your “right of withdrawal”. Items must be returned at your expense, within 30 days of receipt for a full refund. We recommend that you obtain proof of postage or tracking when returning your items as we can’t guarantee receipt of your order.

To complete your return, we require a receipt or proof of purchase. The simplest way to provide this is to reply to the original order confirmation email. To qualify for a refund, your products must be returned unused and in a re-saleable condition. Once we’ve inspected the returned items, we’ll refund you within 14 days. The refund will be processed to the same payment source used for purchase. In certain circumstances, we will only grant a partial refund. This includes where any item is not in its original condition, is damaged or missing parts for reasons not due to our error, or any item that is returned more than 30 days after delivery. 

When you cancel or return your order, we incur costs that are not refunded to us such as payment processing fees and postage costs. As a small business, these costs negatively impact us so please check measurements and read product details thoroughly before purchasing. If you have any questions before ordering, feel free to send us an email.

If you haven’t received a refund when expected, we recommend contacting your bank or credit card provider. Please bear in mind, it can take several days for your bank to process the refund and show it in your account.
If you’ve done this and you still have not received your refund 7 working days after you were notified of your refund, please contact us.

DAMAGED, FAULTY OR MISSING ITEMS?
If you think you’ve received an item that’s damaged, faulty, or otherwise incorrect, please contact us straight away by emailing us at shop@countrycowdesigns.com with a photo and description of the fault. We will get back to you within 48 hours to resolve the issue (usually quicker). 

If we’ve sent you the wrong item, we’ll let you keep it at no cost, and we'll also send you the correct item. 

If you believe an item is missing, please check the packaging thoroughly and unpack your entire order. We like to do our bit to help the planet and that means reducing packaging and space. To achieve this, we often roll items within each other. For example, if you’ve ordered 2 x 1 metre cuts of zip tape and 1 metre of webbing, we’ll roll them together in one bag. If your order is completely unpacked and you’re certain an item is missing, please email us at shop@countrycowdesigns.com.

IMPORTANT PRODUCT SAFETY INFORMATION
Product Name: Nylon Webbing (for Bag Straps)
Intended Use: Primarily for crafting and DIY projects, specifically for creating straps, handles, and reinforcement in bags, totes, backpacks, and other textile items.
Target User: Adult consumers, from beginners to experienced crafters and makers.
Product Description: A strong, flat, woven fabric material, typically made from nylon, designed for strength and durability. Available in various widths, thicknesses, and colours.

Hazards: While nylon webbing is generally safe for its intended use, certain hazards can arise, particularly during handling, cutting, and application. This product is designed to be safe under normal and reasonably foreseeable conditions of use, presenting only minimum risks compatible with its function as a strapping material. Risks are primarily physical in nature, related to its woven structure and response to heat.

- Fraying & Loose Threads: When cut, nylon webbing can fray significantly, producing numerous loose threads. These threads can:
- Create an untidy finish.
- Potentially tangle in sewing machine mechanisms, causing operational issues (e.g., needle breakage, thread jams).
- Cause minor skin irritation or discomfort upon prolonged contact with unfinished edges.

- Sharp Edges (Cut Webbing): While generally soft, the newly cut ends of webbing can sometimes present a slightly rough or stiff edge, especially if cut with dull tools, potentially causing minor abrasions. If you experience minor cuts or abrasions: Clean the Wound: Wash the affected area thoroughly with soap and warm water. Disinfect: Apply an antiseptic solution or wipe. Cover: Cover with a clean bandage if necessary. Monitor: Watch for signs of infection (redness, swelling, increased pain, pus). Seek medical attention if infection occurs.

- Melting & Burns: Nylon is a thermoplastic material that will melt when exposed to high heat (e.g., from a hot iron, heat gun, open flame, or friction from machinery). Contact with molten material can cause severe thermal burns. Burning nylon can also produce irritating fumes so only use heat on webbing when in a well ventilated area. Many consumers use a lighter or other source of heat to melt the end of the webbing. This could cause irritating fumes or burns. If you experience thermal burns from molten webbing: Cool Immediately: Cool the burn rapidly with cool (not cold or ice) running water for at least 10-20 minutes. Do NOT Remove Molten Material: Do not attempt to peel off any molten webbing stuck to the skin, as this can cause further tissue damage. Seek Medical Attention: For any thermal burn, especially if severe or covering a large area, seek immediate medical attention.

- Material Allergies/Sensitization: While rare, some individuals may have sensitivities or allergic reactions to the nylon material or the dyes used in the webbing. This could manifest as skin irritation upon prolonged contact. (Note: Nylon is generally considered a low-allergen material). If you suffer from allergies to nylon or dyes, we recommend taking precautions such as wearing gloves while handling, or avoid using this product altogether. If you experience an allergic reaction or skin irritation: Discontinue contact with the product. Wash the affected skin thoroughly with soap and water. If irritation persists or worsens, consult a medical professional.

- Colour Fastness/Dye Transfer: Under certain conditions (e.g., prolonged exposure to moisture, high temperatures, specific chemicals/solvents, or friction), dyes used in the webbing may bleed or transfer to adjacent fabrics, skin, or other surfaces, potentially causing staining. While not a direct safety hazard, it impacts product integrity and consumer satisfaction.

- Sewing Machine Stress/Damage: Very thick or multi-layered webbing, especially when combined with other heavy materials, can put excessive strain on domestic sewing machines, potentially leading to needle breakage, bent needles, skipped stitches, or damage to the machine's internal components.

- Load-Bearing Capacity: While strong, this webbing is NOT intended for critical load-bearing applications such as safety harnesses, lifting equipment, pet leashes (unless specifically designed and tested for such), or anything where failure could result in injury to humans or animals. Its strength is suitable for bag straps but not for life-support or high-stress applications.

- Store Safely: Keep webbing rolls organized and stored away from direct heat sources and out of reach of young children and pets.

- Clear Workspace: Maintain a clear, well-lit, and organized crafting area to prevent accidents.

- Clean Cuts: Use sharp fabric scissors or a rotary cutter with a self-healing mat for clean, precise cuts. Dull tools can lead to more fraying and rough edges.

- Fray Prevention (Heat Sealing): For nylon webbing, the most effective method to prevent fraying is heat sealing the cut ends but this can lead to burns or fire if not performed in a safe manner. You should only use this method if you have safe heating equipment and experience using it safely. Carefully pass the cut edge of the webbing through a small, controlled flame (e.g., from a lighter or candle) or use a hot knife tool. Caution: Work in a well-ventilated area. Do NOT hold the webbing directly in the flame; just briefly pass the very edge through. The aim is to slightly melt the fibres to create a sealed edge, not to burn or discolour the webbing. Allow the melted edge to cool completely before touching. Keep a fire extinguisher or a bowl of water nearby. Alternative: If heat sealing isn't desired or possible, fold and sew the raw edges into seams or use fray check liquid sealant such as fray check.

- Sewing Machine Suitability: Heavy Duty Needle: Use a heavy-duty needle (e.g., a "Jeans" or "Denim" needle, size 90/14 or 100/16) in your sewing machine when sewing webbing, especially if going through multiple layers.

- Appropriate Thread: Use strong, all-purpose polyester thread.

- Machine Capability: If your domestic sewing machine struggles with the thickness of the webbing and other materials, consider using a walking foot attachment or a more powerful industrial-style machine. Do not force the webbing through, as this can break needles and damage the machine.

- Dye Fastness Testing: If concerned about dye transfer, especially with light-coloured fabrics or items that will be frequently washed, perform a patch test on an inconspicuous area before full application. Dampen a small piece of webbing and press it against a scrap of your main fabric to check for bleeding.

- Ironing/Heat Application: Nylon webbing generally does not require ironing. If pressing is necessary, use a low to medium heat setting and always use a pressing cloth to prevent direct contact with the hot iron, which could melt or scorch the webbing. Avoid direct contact with extremely hot surfaces.

- Limitations and Misuse Prevention: NOT for Safety-Critical Use: This webbing is NOT certified for safety-critical applications. Do NOT use it for safety harnesses, lifting straps for heavy objects, pet restraints for aggressive animals, or any purpose where failure could cause injury or death.

- Weight Limits for Bags: While strong, the finished bag strap strength will depend on the webbing's inherent strength, the stitching method, the thread used, and the hardware (buckles, D-rings). Ensure all components are suitable for the anticipated weight of the bag's contents. We have not tested this webbing for a specific weight/strength.
Regulation (GPSR) (EU) 2023/988 and all other applicable EU legislation.

- Legal Disclaimer: This Product Safety Sheet provides guidance for the safe use of nylon webbing for bag straps. While every effort has been made to ensure the accuracy and completeness of this information, it is not exhaustive and does not replace the need for user discretion, proper crafting techniques, and adherence to general sewing and crafting safety practices. The manufacturer is not liable for injuries or damages resulting from misuse, improper handling.