Privacy Policy

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Paypal, Stripe, or any third party services you access through either. You can reference the third parties individual Privacy Policies to learn more about their privacy practices.
 
1. Information I collect 
To fulfill your order, you must provide me with certain information and the details of the product that you’re ordering.
2. Why I need information and how I use it 
I rely on a number of legal bases to collect, use, and share information, including: a) as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support; b) when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list; c) if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases where required by tax law; and d) as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as using your information to provide the services you requested and in my legitimate interest to improve my services.
3. Information sharing & disclosure 
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows: a) Paypal and Stripe. I share information with Paypal and Stripe as necessary to provide you my services. b) Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services. c) Business transfers. d) WooCommerce Support. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law. d) Compliance with laws. I may collect, use, retain, and share your information if it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
4. Data retention 
I retain information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 6 years (as required by HMRC for tax purposes).
 
5. Transfers of information outside the EU 
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud and Microsoft Cloud (One Drive) are Privacy Shield certified.
6. Your rights 
If you reside in certain territories, including the EU, you have a number of rights in relation to your information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below: a) Access. You may have the right to access and receive a copy of the information I hold about you by contacting me using the contact information below. b) Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Except for exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request. c) Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons. d) Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
 
7. How to contact me 
For purposes of EU data protection law, I, Jo Kay, am the data controller of your personal information. If you have any questions or concerns, you may contact me at countrycowdesigns@gmail.com.

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COUNTRY COW DESIGNS LTD IS A REGISTERED COMPANY IN ENGLAND & WALES. COMPANY NO: 13261839. VAT NO: GB340840325.

REGISTERED OFFICE ADDRESS: 20-22 WENLOCK ROAD LONDON N1 7GU

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