Frequently Asked Questions

These are the answers to the questions I get asked most frequently. If you have a question that’s not covered, feel free to email me at [email protected] and I’ll strive to respond within 48 hours.

Click on the little + to see the FAQ’s

1. Can I share your patterns?

No. It is illegal to share my patterns, even my free ones. They are my intellectual property and are covered by copyright laws. This means you cannot share printed or digital copies of my pattern pieces and/or instructions. It is also illegal to sell my patterns or to use my photos without my permission. Individuals wanting to use my patterns will need to purchase or download the pattern themselves. I put a huge amount of work into producing my patterns and providing ongoing support to customers and I really appreciate the amazing people that purchase my patterns legally and thereby enable me to continue designing.

2. What is the difference between A4 paper and letter paper and why do you provide the pattern in both formats?

“Letter” paper is 8.5″ x 11″ and is used in the USA and Canada. The rest of the world uses A4 paper which is 210mm x 297mm. Because the paper sizes are slightly different, you can occasionally have problems printing patterns on one size paper if it was designed on the other. When this problem occurs, it’s so minimal that the test square looks ok, but the pattern pieces are very slightly bigger or smaller, causing problems when you’re assembling your bag. To avoid this and to make sure my patterns can be used successfully worldwide, I provide my patterns in both formats. Just make sure you download the format used in your country so you have complete success printing your pattern.

3. How do I download my pattern?

See the “HOW TO DOWNLOAD PATTERNS” page for details on how to download your pattern after purchase. Some of my patterns include 3 files: 1 is the instruction file and the remaining 2 are the pattern pieces to print, in the two paper formats mentioned above. I recommend downloading your pattern on a desktop computer or laptop as many experience sizing problems when downloading on a mobile device or tablet. You can download each file a maximum of 6 times.

4. How do I print the PDF pattern?

I recommend using Adobe Acrobat PDF Reader to open your PDF files. When printing, select to print at “actual size” or 100% with “no scaling”. Before cutting out your pattern pieces, check that each piece matches the measurement stated on the piece, as well as checking the test square. If you don’t have access to a printer, you can get the files printed at a local print shop or using an online printing service.

5. I haven’t received my order confirmation email

If you haven’t received the order confirmation, first check your junk email box. If you can’t find it there, then see  section 3 of the “HOW TO DOWNLOAD PATTERNS” page for details on how to download the pattern from your account.

If you’re still having problems, please email me at [email protected] Please let me know which pattern you purchased, the date you purchased it and the email address used. This will help me locate your purchase quickly so I can resend the pattern files. I usually respond within 12 hours.

6. What measurements are used in your patterns?

I use imperial measurements in all my patterns, with the exception of the Maverick Messenger, my leather and wood pattern, which is entirely metric.

7. Pattern distribution

My patterns are for your personal use only. Please do not distribute them, share them with your friends or sell them to others. It is illegal for you to do so. You should not copy my patterns in part or in whole and pass them off as yours.

8. Can I sell bags made with your patterns?

Yes you can! The only limitation is that you must be making them on a home-based scale, not large scale production. You don’t need to reference Country Cow Designs or give me credit when selling your bags.

9. Where can I get help and advice?

If you’re struggling with one of my patterns, feel free to email me at [email protected] I also recommend checking out the large bag making groups on Facebook, which I’ve found to be a huge support in the past.

10. How can I stay up-to-date with new pattern releases?

Join my mailing list (there’s a form at the bottom of the home page) and you’ll receive an email update for each new pattern release. Make sure you check your junk mail after signing up and add me to your safe senders list.

11. Can I teach with your patterns?

You cannot teach workshops or lessons using my patterns, without my consent. Please contact me at [email protected] Each member of the class needs to buy the pattern; you cannot simply use your copy of the pattern to teach an entire class. I am happy to provide a discount depending on the number of pupils attending the class so please contact me concerning this.

12. I thought I was buying a paper pattern, can I get a refund?

I try to make it very clear that all my patterns are PDF, not paper. As digital items cannot be returned once delivered, I cannot issue refunds.

13. Disclaimer

I write my patterns and guides in good faith. All the recommended components and requirements are provided as a guide. I can’t be held responsible for a shortage of fabric or other supplies, or the quality, size or standard of the finished item.

14. Where are you based?

I live in Cornwall in the UK but I sell my patterns to customers all over the world.

15. Can you add patterns I previously purchased to my account?

If you purchased patterns from me before the new website was set up and want these added to your account, you’ll need to email me with the following details:

  • Which pattern(s) you purchased
  • Where you purchased them (my old Payhip website or my Etsy shop)
  • The email address you used to make the purchase

Once I have these details, I can add your previously purchased patterns to your account.

16. Do you provide print shop/projector files for pattern pieces?

I can provide these for some patterns on request. I don’t provide them as standard because many customers were confused about what these A0/A1 files were for.

17. Do you charge VAT/sales tax on your patterns?

If you’re purchasing digital products from within the UK or EU, your purchase price includes VAT at the standard rate for your country. Physical sales within the UK also include VAT. This is in line with EU laws on digital product sales. If you require a VAT invoice, please reply to your purchase confirmation email. 

18. Why do you only sell hardware to the EU through an Etsy shop?

Due to VAT laws in the EU, I’m required to register for VAT in 27 countries in order to sell physical products to my EU customers. For digital sales, I can complete one VAT return for all 27 countries by means of the MOSS scheme but this is not possible for physical sales.

When selling through an Etsy shop, the EU VAT is taken care of by Etsy. Unfortunately, Etsy charges high fees and this is reflected in the difference between prices on my website and those in my Etsy shop.

19. Why can’t I log into my account or access my purchases?

We moved to a new website platform in July 2021. We contacted all customers to ask if they would like to have their account transferred or not. If you didn’t receive an email at the time, it’s likely it went to your junk email. 

If your account was not transferred then you’ll need to set up a new account. Alternatively, you can contact me by email at [email protected] and request that I transfer your account and previous purchases. This is usually done within 48 hours of receiving a request.

20. Can I buy hardware kits for your patterns outside the UK?

I ship internationally from the UK. Shipping costs are based on weight and are calculated at checkout. If it states that shipping is not available for your country, please contact me and I can give you an accurate cost.

Alternatively, hardware kits for my patterns are available from the following suppliers outside the UK:
USA: Siahswag
Australia: Online Bag Supplies
Canada: Blueberry Quilt Patch on Etsy

21. Do you offer FREE shipping?

Free express shipping is available as follows:

  • UK purchases: £50 and over
  • USA purchases: £70 (approx $95 USD) and over
  • Canada purchases: £75 (approx $130 CAD) and over
  • Australia purchases: £70 (approx $130 AUD) and over
22. Why is my gift card not working?

Gift cards need to be added to the “gift card” box at checkout. If you try to enter it in the “coupon” section on the basket page, it will not work. Alternatively, you can add the gift card to your account if you have one with us. You’ll then be given the option to set it against a purchase at the checkout page.

If you’re still having problems using your gift card, please email me at [email protected]

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COUNTRY COW DESIGNS LTD IS A REGISTERED COMPANY IN ENGLAND & WALES. COMPANY NO: 13261839. VAT NO: GB340840325.

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