Terms & Conditions
PHYSICAL PURCHASES: International customers are responsible for import/handling fees due from your country. These are not payable by Country Cow Designs. Please include a phone number for international purchases.
DELIVERY & RETURNS: Read our full delivery terms and find out about returns on our “Delivery & Returns” page.
SEWING PATTERNS: All our sewing patterns are digital files, NOT physical products. Digital products cannot be refunded if you change your mind after purchase. By purchasing a digital sewing pattern and downloading the file, you are acknowledging that you give up your right to cancel the purchase. The usual 14 days cancellation rights do not apply to digital products.
DOWNLOADING DIGITAL FILES: Digital files are available to download instantly after purchase. A download link will usually appear after payment has been confirmed. Please note that if your payment is delayed for authorisation by your bank, then the download link will not show until the bank has authorised the payment.
Download links will also be emailed to you immediately after purchase. If you have an account on the website, you can also download files through the “downloads” section of your account. For more information, see our “Downloading Patterns” page, or contact us by email at firstname.lastname@example.org.
By purchasing digital products through this site, you are agreeing to these terms and entering into a contract with Country Cow Designs Ltd, 20-22 Wenlock Road, London, N1 7GU, registered in England and Wales with registered number 13261839. Country Cow Designs Ltd is based in the United Kingdom.
VAT & TAX: We collect VAT on applicable products if you are based in the UK or the EU.
When purchasing on our website, you agree to inform us correctly of your country during registration so we can accurately account for tax purposes.
DOWNLOAD LIMITS: To reduce the risk of link sharing, purchased patterns are set to a maximum of 10 downloads per file. If you exceed your download limit, please contact us to have it reset. We do not charge for resetting your download link. We recommend that you save the file to your computer or mobile device after purchase to ensure you can easily access it in the future.
We write our patterns and guides in good faith. All the recommended components and requirements are provided as a guide. We can’t be held responsible for a shortage of fabric or other supplies, or the quality, size or standard of the finished item.
If you have any problems or queries, please contact us at:
+44 7518142548 – whatsapp.
Message us through the “Contact Us” page.
Read the answers to frequently asked questions on our “FAQs” page.